Help assistant

What it’s for

The help assistant is a chat inside the app that answers questions about using fone4table: how to do something, where an option is or what something on the screen means. It knows which screen you’re on, so you can ask it about “this” or “here”.

It can’t see or change bookings, tables or customers: it explains how you can do it yourself.

How to get there

• Sidebar → Help, from any screen.
• Only users with the Admin role can see it.

Common tasks

Ask a question

1. Tap Help in the side menu.
2. Type your question or choose one of the suggested questions for the screen you’re on.
3. If the answer refers to another screen, the link takes you there. If it comes from an article in this help centre, View article opens it in a new tab.

Send a question to support

• If the assistant can’t answer, or you tell it something isn’t working, the Send to support button appears. Your message reaches the support team by email, and they reply to your email address.
• Sending to support doesn’t use up any questions.

Start again

Tap New conversation. The conversation is also cleared when you log out or switch restaurant.

Rules and limits

• Each restaurant has 100 questions a month, shared between all its admins. The counter resets on the 1st of every month. When only a few are left, the panel tells you how many remain.
• When the month’s questions run out, whatever you type in the panel is sent to the fone4table support team by email, and support replies to the admin’s email address.
• It’s an automated assistant and can make mistakes. Conversations are kept for 90 days, without personal data, to improve the answers.

Frequently asked questions

What happens when the 100 questions for the month run out? The panel lets you know and, from then on, whatever you type is sent to support by email. On the 1st of the following month the assistant starts answering again.

Can the assistant make a booking for me? No. It only explains how to use the app. Bookings are created from Bookings or from the map.

Why can’t I see Help in the menu? Only admins can see the help assistant. If you have the User role, you can look things up in the Help centre or ask an admin to change your role in Users.