Help centre

Step-by-step guides to using fone4table in your restaurant.

• fone4table overview What fone4table is, how the app is organised, what each menu section means and what each role can do.
• Home The Home screen: bookings, guests, occupancy by hour, cancellations and booking sources for each shift.
• Floor map How to use the live floor map: table status, creating and relocating bookings, seating walk-ins and joining tables.
• Bookings How to create, edit, cancel and assign tables to bookings, what each status and source means, and which notifications the customer receives.
• Customers The customer directory: search, view a customer's profile and history, and add, edit or delete a customer.
• Inbox The Inbox: calls the phone assistant didn't resolve, how to return them and how to mark them as completed.
• Messages Messages: the WhatsApp conversations the assistant hands over to the team, how to reply to a customer and how to close the conversation.
• Customize Maps (floor plan, area, table and table group editor) How to draw the restaurant in Customize Maps: floor plans, areas, tables, capacities and table groups.
• Calendar (shifts, weekly hours and special days) How to set up shifts, weekly hours and special days in the Calendar.
• Users (team, roles, access and tutorials) How to add colleagues, change their role, remove them, manage passwords and repeat the guided tutorials.
• Settings: preferences and integrations Restaurant settings: brand, booking duration, notifications, WhatsApp Business, Google Business Profile and call forwarding.
• Online booking The online booking page: how customers book, change and cancel, how to share the link and which times are offered.
• Phone assistant and WhatsApp assistant What the phone assistant and the WhatsApp assistant do, when they pass the call or chat to the restaurant and which languages they speak.
• Help assistant The help chat for admins: what it can answer, how many questions are included each month and how to send a question to support.
• Best practices Recommendations for getting the most out of fone4table: saving your customers' phone number and email, how tables chosen from the dashboard behave, several timetables for the same shift and more.
• Connect WhatsApp, Google Maps and telephony Step-by-step guide to connecting WhatsApp Business, Google Business Profile and call forwarding (to a phone or to your PBX): what you need, what to ask your telephony provider and what to do if something goes wrong.